Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all users of pbb4 services accessible at https://pbb4.cam, including our website, mobile applications, and any related platforms. By creating an account and using pbb4 services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with any part of this Privacy Policy, you must not use our services.

pbb4 operates as a crypto-friendly online betting platform serving Indonesian players. We recognize the sensitive nature of the personal and financial information you entrust to us, and we implement rigorous security measures to safeguard that data. This policy is designed to be transparent about our data practices, giving you control over your information and ensuring compliance with applicable data protection laws.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a pbb4 account, we collect the following personal information that you provide directly:

• Identity Information: Full legal name, date of birth, gender, and nationality as they appear on your Indonesian national identity card (KTP)
• Contact Information: Email address, mobile phone number, and residential address in Indonesia
• Account Credentials: Username, password, and security questions (passwords are encrypted and never stored in plain text)
• Verification Documents: Copies or photographs of your Indonesian KTP, proof of address documents, and selfie verification photos submitted during the KYC (Know Your Customer) process
• Financial Information: Bank account details for BCA, BRI, BNI, or Mandiri; e-wallet account information for OVO, DANA, GoPay, or ShopeePay; and cryptocurrency wallet addresses for USDT and Bitcoin transactions
• Communication Data: Any information you provide when contacting our customer support team via live chat, email, or other communication channels

2.2 Information Collected Automatically

When you access and use pbb4 services, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers
• Connection Information: IP address, geographic location (country and city level), internet service provider, and connection type
• Usage Data: Pages visited, features accessed, games played, bet history, deposit and withdrawal transactions, time spent on platform, click patterns, and navigation paths
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience, maintain session continuity, and analyze platform usage (see Section 8 for details)

2.3 Information from Third Parties

We may receive information about you from third-party service providers that assist us in delivering pbb4 services, including payment processors, identity verification services, fraud prevention providers, and marketing analytics partners. This information is used solely to verify your identity, process transactions, prevent fraud, and improve our services.

3. How We Use Your Information

pbb4 uses the personal information we collect for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your user account
• Verifying your identity and age to comply with legal requirements (21+ restriction)
• Processing deposits, withdrawals, and other financial transactions
• Providing access to betting and gaming services including sportsbook, live casino, slots, togel, and sabung ayam
• Calculating and crediting bonuses, rewards, and loyalty program benefits
• Maintaining accurate transaction and betting history records

3.2 Communication and Customer Support

• Responding to your inquiries, questions, and support requests
• Sending account-related notifications including deposit confirmations, withdrawal updates, and security alerts
• Providing information about new games, promotions, and platform updates (you may opt out of marketing communications at any time)
• Conducting customer satisfaction surveys and gathering feedback to improve our services

3.3 Security, Fraud Prevention, and Legal Compliance

• Detecting, preventing, and investigating fraudulent activity, money laundering, and terms of service violations
• Implementing security measures to protect your account from unauthorized access
• Complying with anti-money laundering (AML) and Know Your Customer (KYC) regulations
• Responding to legal requests from government authorities and law enforcement agencies when required by law
• Enforcing our Terms & Conditions and resolving disputes

3.4 Platform Improvement and Analytics

• Analyzing user behavior and preferences to enhance platform functionality and user experience
• Conducting A/B testing to optimize interface design and feature performance
• Generating aggregate statistical reports that do not identify individual users
• Developing new games, features, and services based on user demand and market trends

4. How We Share Your Information

pbb4 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your information only in the following limited circumstances:

4.1 Service Providers and Business Partners

We share necessary personal information with trusted third-party service providers who assist us in operating pbb4 platform, including payment processors (for bank transfers via BCA, BRI, BNI, Mandiri and e-wallet transactions), game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, etc.), identity verification services, customer support tools, hosting providers, and cybersecurity firms. These service providers are contractually obligated to use your information only for the purposes we specify and to maintain appropriate security measures.

4.2 Legal Obligations and Rights Protection

We may disclose your information when required by Indonesian law, court order, or government regulation, or when we believe in good faith that disclosure is necessary to protect our legal rights, prevent fraud or illegal activity, enforce our Terms & Conditions, or protect the safety and security of pbb4, our users, or the public.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity. We will notify you via email and prominent notice on our platform before your information is transferred and becomes subject to a different privacy policy.

5. Data Security Measures

pbb4 employs industry-leading security technologies and practices to protect your personal and financial information:

• Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL (Secure Sockets Layer) encryption, the same standard used by major financial institutions worldwide
• Secure Storage: Personal data is stored on secure servers with restricted access controls, firewalls, and intrusion detection systems
• Password Protection: Passwords are encrypted using strong one-way hashing algorithms and are never stored in plain text or shared with any third party
• Two-Factor Authentication: Optional 2FA is available to add an extra layer of security to your account login
• Cryptocurrency Security: Player funds held in cryptocurrency are stored in cold wallets (offline storage) to prevent unauthorized access and hacking attempts
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential risks
• Employee Training: All pbb4 staff members undergo data protection training and are bound by strict confidentiality agreements

While we implement comprehensive security measures, please understand that no system is completely immune to security breaches. We cannot guarantee absolute security, but we are committed to responding swiftly and transparently to any incidents that may occur.

6. Data Retention

pbb4 retains your personal information for as long as your account remains active and for a reasonable period thereafter as required by legal, regulatory, and business obligations. Specifically:

• Active Accounts: Information is retained for the duration of your account activity and for six months after your last login
• Closed Accounts: After account closure, we retain essential transaction records, identity verification documents, and correspondence for a minimum of five years to comply with anti-money laundering regulations and for dispute resolution purposes
• Marketing Data: If you have opted out of marketing communications, we maintain a suppression list with your email address to ensure we do not contact you in the future
• Legal Hold: Information may be retained longer if required by ongoing legal proceedings, investigations, or regulatory requests

After the applicable retention period, personal data is securely deleted or anonymized so that it can no longer identify individual users.

7. Your Privacy Rights

As a pbb4 user, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you. This information will be provided in a structured, commonly used, and machine-readable format
• Right to Correction: If you believe any information we hold about you is inaccurate or incomplete, you may request that we update or correct it
• Right to Deletion: You may request deletion of your personal information, subject to our legal and regulatory obligations to retain certain records
• Right to Object: You may object to the processing of your personal information for certain purposes, such as marketing communications
• Right to Data Portability: You may request that we transfer your information to another service provider in a portable format
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing based on consent before withdrawal

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days. Please note that certain requests may require identity verification to prevent unauthorized access to your information.

8. Cookies and Tracking Technologies

pbb4 uses cookies, web beacons, and similar technologies to enhance your browsing experience, maintain session continuity, and analyze platform usage. Cookies are small text files stored on your device that help us recognize you on return visits. We use the following types of cookies:

• Essential Cookies: Required for platform functionality, including maintaining your logged-in session and remembering your preferences
• Analytics Cookies: Help us understand how users interact with pbb4, which pages are most popular, and where users encounter difficulties
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our promotional campaigns

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some platform features. For detailed information about the cookies we use and how to manage them, please refer to our cookie preferences tool available in your account settings.

9. Third-Party Links and Services

pbb4 platform may contain links to third-party websites, game providers, or payment processors. This Privacy Policy applies only to information collected by pbb4. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party services you access through our platform. When you provide payment information to process deposits or withdrawals, that information is transmitted directly to the payment processor and is subject to their privacy policy and security measures.

10. Children's Privacy

pbb4 services are intended exclusively for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a user is underage, we will immediately close the account, void any transactions, and delete all associated personal information. If you are a parent or guardian and believe your child has provided personal information to pbb4, please contact us immediately at [email protected] so we can take appropriate action.

11. International Data Transfers

pbb4 primarily serves Indonesian players and stores data on servers located in secure data centers. However, some of our service providers may be located in other countries. When we transfer your information internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include standard contractual clauses approved by regulatory authorities.

12. Changes to This Privacy Policy

pbb4 reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. We will notify users of material changes via email to the address associated with your account and through a prominent notice on our platform. The updated Privacy Policy will include a "Last Updated" date at the bottom of this page. Your continued use of pbb4 services after changes are posted constitutes your acceptance of the modified Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: "Privacy Policy Inquiry" or "Data Protection Request"
• Response Time: We aim to respond to all privacy-related inquiries within 48 hours

For urgent security concerns, such as suspected unauthorized access to your account, please contact us immediately via live chat available 24/7 on our platform.